It was time for my physical and so I use the online form to request an appointment. A week later I hadn’t heard anything so I decided to call. I requested my doctor only to discover that my doctor and my nurse practitioner are no longer practicing. Well, my insurance no longer covers them anyway. I have one of those primary care physicians and so I called the primary care physician’s office. They’d seen other members of my family and I only go to the doctor once a year anyway. Keep in mind our primary care physician is in the same group as my regular doctor who is no longer available. Their computers are linked. The same St. name is on their door.
Me: I need to make an appointment for my annual.
Receptionist: Have you seen Dr ** before?
Me: He’s my family’s primary care physician. My old doctor is no longer seeing patients but they are in the same network and with the same St. * clinic group.
Receptionist: Well, he can’t see you. You have to come in, fill out a form and then he decides if he wants you as a patient.
Me: I have to come in to see if he will let me have an appointment to come in when he’s already listed as my primary care physician?
R: Yes. Just because the insurance lists him doesn’t mean he will see you. We’re trying to keep out the riffraff. (I swear she said riffraff)
Me: Okay. Does this mean I need to contact my insurance company to get a new primary care physician. I carry insurance for my family and we can’t have 2 different doctors if he decides that he doesn’t want to see me.
R: If you don’t want to come in for an appointment to see if he will accept you as a patient you do.
Me: Okay. Thank you.
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Me calling my insurance company
Me: I need to switch doctors. Mine is apparently not taking new clients although he’s my primary care physician and has to see me to decide if he wants to see me.
Insurance: You can only switch doctors once per month. Call the network and see what doctors are taking new clients.
Me: Are there places I can go other than St. *?
Insurance: Not if you want to stay in your network coverage.
Me: Okay. Thank you.
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Me calling the doctor’s office again and getting the same receptionist.
Me: I would like a list of doctors accepting new patients.
Receptionist: They’re all accepting new patients.
Me: Ma’am, I am trying to schedule an appointment. My insurance company says that I can’t leave your network. My doctor is no longer practicing but he was in your network. I don’t want to make an appointment to see if I can make an appointment when I’m not even a new patient because it takes time to change primary care physicians. I’m not covered until the insurance company lists any physician changes.
Receptionist: Fine. What is your name?
Me: I tell her.
Receptionist: Your date of birth?
Me: I tell her.
Receptionist: Oh I see you were in our network. You’re not on any narcotics. I can go ahead and make you an appointment.

